Unfortunately by law, we cannot accept the return of any medication that has left our premises as it cannot be reused once it has left our premises. The pharmacist must destroy any medication within 30 days of it being returned, even un-opened boxes, so we are not able to offer refunds once your medication has been dispatched.
You have the right to cancel your order up to the point when your medication is dispatched – this is defined as when you receive an email confirming that your order has been dispatched and we will issue a refund. We will also cancel your order if we cannot fulfil your order within a reasonable time and issue a refund.
Should you be unable to collect your missed delivery or arrange for your medication to be redelivered by the courier, the pharmacy can resend your medication to the same, or a different address provided it has been returned to us and this happens within a 30-day window.
Distance Selling Regulations
The Consumer Protection (Distance Selling) Regulations 2000 state that there is no right to cancel under the following circumstances:
Exceptions to the right to cancel
13.-(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts-
(c) for the supply of goods clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;
Therefore, in terms of this exception, you have no right to cancel. However, in terms of our discretion exercised by us with regards to these terms and conditions, you have the right to cancel your order up to the point when your medication is dispatched. The pharmacist must destroy any medication returned, even un-opened boxes, so we are not able to offer refunds once your medication has been dispatched.
Any non-medicinal products that you wish to return must be in the original packaging and unopened, in a condition fit for resale. If the product to be returned does not meet these conditions, we will be unable to offer a refund. If these criteria are met, you must inform us of your intended return within 10 days of receiving the order, before you return it to us.
Once the return has been authorised you may send the product back to us within 21 days. Once the product has been received and checked by one of our staff, a refund will be authorised by the same method that the payment was made. This may take up to 7 working days to reach your bank account, please contact us if it has not been received after this deadline.
If the return is the customer’s decision (i.e. not due to faulty, damaged or incorrect goods) unfortunately, they will be liable to pay the return postage on the item. However, we will not charge a restocking fee for any items returned.
The right of cancellation and return of non-medicinal products in this clause do not affect the statutory rights of a consumer in relation to items that are faulty or not as described.